Privacy Policy
Sapna Opticals Privacy Policy
Last Updated: 10 Jan 2024
Thank you for visiting SapnaOpticals.com (“Website”), owned and operated by Sapna Opticals. (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
By using SapnaOpticals.com, you consent to the practices described in this Privacy Policy.
1. Information We Collect:
a. Personal Information: We may collect personally identifiable information, such as your name, contact information, email address, and other details provided voluntarily when you register on our website, place an order, subscribe to our newsletter, or fill out a form.
b. Usage Information: We may automatically collect information about your interactions with the Website, including your IP address, browser type, and browsing patterns.
2. How We Use Your Information:
We use the information collected for order processing, customer service, and to personalize your experience on the Website. Your email address may be used to send you updates, newsletters, and promotional materials. You can opt-out of receiving marketing emails at any time. We use cookies and similar technologies to enhance your browsing experience and gather information about how the Website is used.
3. Disclosure of Information:
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except for the purpose of delivering the purchased product or service requested. We may share non-personal information with trusted third parties for analytical purposes, but this information will be aggregated and anonymized.
4. Data Security:
a. We implement security measures to protect your personal information. However, no data transmission over the internet or electronic storage is 100% secure. We cannot guarantee the security of information transmitted to or from the Website.
5. Links to Third-Party Websites:
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third-party sites.
6. Children’s Privacy:
Our Website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information.
7. Changes to this Privacy Policy:
We reserve the right to update this Privacy Policy at any time. The updated policy will be posted on this page with the revised date.
8. Dispute Resolution and Jurisdiction:
Any dispute arising out of or related to this Privacy Policy or your use of SapnaOpticals.com shall be resolved through negotiations between the parties. If the dispute cannot be resolved amicably, it shall be submitted to arbitration in accordance with the applicable laws and regulations of India. The arbitration proceedings shall be conducted in Bilaspur, Chhattisgarh, and the language of the arbitration shall be English. The arbitration award shall be final and binding on both parties.
9. Customer Relations:
We are committed to providing excellent customer service. If you have any concerns, feedback, or issues, please contact our customer support team at [your customer support email or phone number]. We will make every effort to address and resolve your concerns promptly. For any legal matters or disputes, the jurisdiction for resolution will be limited to the courts of Bilaspur, Chhattisgarh, India. We encourage you to reach out to us first to attempt to resolve any disputes or issues before seeking external remedies. Your satisfaction is important to us, and we strive to build and maintain positive customer relations.
By using SapnaOpticals.com, you agree to the dispute resolution and jurisdiction terms outlined in this Privacy Policy. We appreciate your cooperation in adhering to these provisions for the effective and efficient resolution of any disputes. If you have any questions regarding these terms, please contact us at [your contact email or address].
10. Coupon and Discount Policy:
No two coupons or discounts can be applied together on a single order. Only one coupon or discount code can be used per transaction. Each coupon or discount is valid for a limited time, as specified during its issuance. Expired coupons or discounts will not be honored.
11. Product Availability and Delivery:
Delivery times are subject to the availability of the product and transport logistics. While we strive to deliver orders promptly, unforeseen circumstances may cause delays. We will keep you informed about the status of your order, and you can track its progress through the provided tracking information.
12. Return Policy:
Returns are accepted only for products that are in an undamaged and unused condition. All original tags, labels, and packaging must be intact for a return to be processed. If you receive a damaged or defective product, please contact our customer support team immediately with relevant details and photographs. Return requests should be made within 07 days of receiving the product. The return process, including shipping instructions and return authorization, will be provided by our customer support team. Refunds will be issued after the returned product is inspected and deemed eligible for a refund. We reserve the right to refuse returns if the product is not in its original condition or if the return is made beyond the specified time frame.
By using SapnaOpticals.com and availing of any coupons, discounts, or making a purchase, you acknowledge and agree to the terms outlined in this section related to coupons, delivery, and returns. If you have any questions or concerns, please contact our customer support team at [your customer support email or phone number].
13. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at [your contact email or address].
By using SapnaOpticals.com, you agree to the terms outlined in this Privacy Policy. Thank you for trusting us with your personal information.