Refund and Returns Policy - Sapna Opticals

At Sapna Opticals, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product under the following conditions:

Eligibility

Items must be returned within 7 days of receipt.
Items must be in their original condition, with all packaging, tags, and accessories included.
Prescription lenses are non-refundable unless there is a manufacturing error.

Process

To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. We will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.

Return Shipping

You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance.

Inspection and Refund

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

We aim to process refunds quickly and efficiently. Our refund policy is as follows:

Conditions for Refund

Refunds are only issued for items returned in accordance with our Return Policy.
Original shipping costs are non-refundable.

Refund Process

After receiving and inspecting your return, we will notify you of the status of your refund. If approved, the refund will be processed within 10 business days and will be credited to your original method of payment.

Late or Missing Refunds

If you haven’t received a refund within the stated period, please check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [customer service email].